Cancellation & Refund Policy
You agree to the Kensica, or its third-party payment provider, storing and accessing your payment information. You also agree to pay the applicable fees for the services or products you purchase through the Kensica as they become due, whether on a one-time, installment, or subscription basis.
Fees may vary based on your location, the type of Payment Method used, where your Payment Method was issued, or other contractual arrangements. Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Kensica on behalf of Kensica does not support all payment methods, currencies or locations for payment and may vary such offerings from time to time.
Additionally, you understand and agree that not all promotions and pricing are available to all Students, and that specific additional terms and conditions (such as the Special Online and related educational Terms) may apply to certain promotional programs, pricing, or geographic locations. You agree to use your own valid Payment Method and not impersonate or otherwise use a Payment Method to avoid regulatory restrictions. We can cancel your order if a request is made within 5 days of joining the Brands.
The request has to be made at support@kensica.com with your email ID and Phone number used during registration or by calling us on +91-9307890001.Automatic Subscription Based Payments. By Selecting An Automatic Subscription Based Enrollment, You Expressly Authorize Kensica On Behalf Kensica To Automatically Charge The Applicable Recurring Monthly Fee And Any And All Applicable Taxes To Your Payment Method Unless And Until You Cancel, Are Removed, Or Graduate Or Complete The Program.
For any Services or products that are provided on an automatic subscription basis, unless otherwise specified during enrollment, you’re first monthly payment will be charged to your Payment Method upon your purchase date. Upon completion of your purchase, your access to the Online and / or blended leading Brands begins, and so does the five (5) day refund period.
For some Online and / or blended leading Brands s, you may be provided access for a limited Online and / or blended leading Brands preview period (Brand Build) and your first payment will be scheduled for the date of the end of the Brand Build.
At the time of the first scheduled payment your Payment Method will be charged and your automatic-renewal subscription will start; as does the five (5) day refund period at that time.
You may not receive a notice from us that your five (5) day refund period has ended or that the subscription-based payments have begun.
Your subscription will continue on a month-to-month basis with recurring payments unless and until you cancel, are removed, or graduate or complete the program.
You agree to pay the then-current applicable monthly payment.
After the first month automated subscription payment, for each subsequent month, the monthly fee will automatically be billed on the monthly anniversary date of your initial credit card charge date (Billing Date). For example, if you begin a paid subscription on January 5th, you will be charged on subsequent monthly anniversary of your purchase date; therefore you would be billed January 5th for the first month and your Billing Date will be the 5th of each subsequent month until you cancel or are removed from the Online and / or blended leading Brands or graduate.
For certain months, your Billing Date may vary slightly if your Billing Date does not have a corresponding date the following month for example if the first charge was made on January 31st you will be billed on February 28th, and then on March 31st the following month. Failure to pay may result in the termination of your subscription.
Pre-Orders for Online and / or blended leading Brandss. If you elect to pre-order and secure a subscription in an Online and / or blended leading Brands, you will be required to provide your accurate Payment Method, however your Payment Method will not be charged at the time of the pre-order.
Your Payment Method will only be charged when the Online and / or blended leading Brands officially starts and you receive access to the Online and / or blended leading Brands content and associated services.
Thereafter your Payment Method will be charged in accordance with the terms that you selected at the time of your pre-order.
Bundled Subscription Payments. If you elect to purchase access to an Online and / or blended leading Brands in the form of a bundled offering, you purchase a fixed, multi-month subscription access to the Online and / or blended leading Brands at a discounted rate, and following the fixed, multi-month term, you will revert to a monthly automatic subscription payment method. Accordingly, there will be a one-time fee paid upfront for the fixed, multi-month term access to the Online and / or blended leading Brands, and following the end of the fixed, multi-month term, you will revert to a monthly automatic renewal subscription payment method.
Accordingly, each month following the fixed, multi-month term, a monthly, non-discounted fee will automatically be billed at the rate indicated on your initial payment check-out page, the monthly anniversary date of your initial credit card charge date (Billing Date). For more details see the Automated Subscription Based Payment Section.
For Online and / or blended leading Brands s purchased with a Bundled offering payment, upon completion of your purchase your access to your Online and / or blended leading Brands will begin, so does your five (5) day refund period.
For some Online and / or blended leading Brands s, following your enrolment, you may be provided access to a Brand Build and your first payment will be scheduled for the date of the end of the Brand Build.
Following the Brand Build, at the time of the first scheduled payment your Payment Method, will be charged and your automatic-renewal subscription will start; as does the five (5) day refund period at that time.Personal information collected by Company: Company collects information in several ways. When you register for a Brands available with us, we may ask for contact information such as your name, address, telephone number and e-mail address, and for billing information.
We may also ask you to complete certain forms or surveys that gather information about you, your academic background, business, profession, job and your opinions or comments.Correspondence sent to us by you or by third parties about your activities, including letters or emails, may be collected into a file specific to you.
Manual Subscription Payments. If you elect to pay by manual monthly subscription payment for an Online and / or blended leading Brands, you will be required to make a payment each month in order to manually renew your subscription and to maintain your access to the Online and / or blended leading Brands. In the event that you fail to manually renew your monthly subscription payment, your access to the Online and / or blended leading Brands will end at the end of the monthly period for which you have paid.
CANCELLATION & REFUND POLICY
Cancelling your automatic monthly subscription. Your automatic monthly renewal subscription will continue unless and until you graduate, or complete the program, cancel your subscription, or we terminate it.
You may cancel your automatic subscription at any time by going to Subscription A Refund Request will be deemed valid only if it is made through an email to support@kensica.com or by calling us on +91-9307890001 within 5 days from the Brands stating after deduction of admissible service charges.You must cancel your automatic monthly subscription the day before your next billing date occurs in order to avoid being billed for the next periods monthly fee.
If you choose to cancel your automatic monthly subscription from an Online and / or blended leading Brands , you will continue to have full access to the Online and / or blended leading Brands until the end of the current period.There is no refund for the remaining period of the month in which you cancelled.
Following your subscription cancellation you will continue to have limited access to the Online and / or blended leading Brands materials.If you cancel your subscription during a free trial, you may lose access to the Classroom immediately upon cancellation, and may not be eligible for Static Access.
For Cancellation terms for Pre-Order, Bundled Subscriptions, Manual Subscriptions, Term-Based payment models and Free Trials, please see the applicable section below.
Cancellation terms for Pre-Orders for Subscriptions: You may cancel your pre-order subscription at any time during the pre-order period, that is, any time prior to the date on which your Payment Method is charged.Thereafter, you will have the cancellation and refund terms associated with the type of subscription model you have ordered (automatic monthly renewal, bundled offering, manual renewal or term-based), please see the appropriate section herein.
All Brandss come with a no trial period as students have option to choose Demo Classes and then take admission. But you can refund the product in case you do not like it up to 5 days of starting the Brands.
A Refund Request will be deemed valid only if it is made through an email to support@kensica.com or by calling us on +91-9307890001 within 5 days from the Brands stating after deduction of admissible service charges.
However, for return any of the product(s) for any other reasons, it shall be the responsibility of the User to arrange for the return of such canceled product(s) and the shipping/courier charges shall be borne by such User.No Refund will be provided after 5 days from the starting.
Refunds shall be made to bank account, will be taken separately from the candidate and properly verify by our accounting staff, within 7 to 10 working days of cancellation.Cancellation Terms for Bundled offering. For a Bundled offering payment model, you will be provided the five (5) day cancellation and refund period within which to cancel your purchase.
Following the five (5) day refund period, there will be no further refunds, including no partial refunds, for termination during the fixed, multi-month term, or during any monthly automatic subscription periods following the initial fixed, multi-month term.For information on how to cancel your monthly automatic subscription period, please see the Cancelling your automatic subscription Section above.
Cancellation terms for Manual Monthly Subscriptions. You will be provided the five (5) day cancellation and refund period within which to cancel your manual monthly purchase.Following the five (5) day refund period, there will be no further refunds.Please note that Students are only entitled to one refund per Online and / or blended leading Brands.
Cancellation terms for Term-based payments. Except as otherwise required by law or subject to contractual obligations, Users enrolling in term-based offerings have five (5) days from the first date the Online and / or blended leading Brands .
In order to cancel and request a full refund go to the Subscription & Billing setting found in your account Setting, Click on your active enrollment and confirm your cancellation request with an Enrollment Advisor via phone (India only) or online chat. Fees paid for such programs are thereafter non-refundable for that Term.
Following your request to cancel via your settings, you may receive an email from Kensica on behalf of kensica in order to obtain information and feedback relating to your request, so that Kensica on behalf of kensica can better understand its customers’ needs and preferences, and/or you may also be asked to participate in a call with an Kensica on behalf of Kensica representative for similar purposes.
Notwithstanding such communications, the date of your original cancellation request will serve as the date for calculating your refund eligibility; additionally, you will not be required to engage in such communications in order to complete your cancellation.
Refunds: Other than stated above for each form of enrollment or payment method, you hereby acknowledge and agree that kensica on behalf of Kensica will not offer refunds on any fees and charges related to your purchase of any products or Services.
This includes any partially used or unused periods for which you have already paid, regardless of whether it is a subscription, bundled, manual subscription or one-time term payment method.
We do not guarantee refunds for lack of usage or dissatisfaction.
For subscription-based enrollments, upon the termination of your subscription whether by disenrollment or graduation or completion of program you will not be charged for future monthly fees.
However, you will not be issued a refund for the most recently (or any previously) charged fees. In addition, if you cancel your subscription, and subsequently re-enroll for an Online and / or blended leading Brands , you will not be entitled to an additional five (5) day refund period, only one refund is permitted per Student per Online and / or blended leading Brands .
If you purchase any Online and / or blended leading Brands or Service through a mobile purchase or third-party marketplace (e.g., in-app purchases through the Apple App Store, Android App Store or purchases made through certain alternative payment services), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by Kensica on behalf of Kensica Softech And Media Services Private Limited.
Except as otherwise explicitly stated by Kensica on behalf of Kensica, the third-party marketplace will be solely responsible for making refunds under its refund policy, and Kensica on behalf of Kensica will have no refund obligations.
Kensica on behalf of Kensica disclaims any responsibility or liability related to any third-party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy.
Special refund terms may apply if you enroll under a free trial offer, for example, if you sign up for a bundle offer that includes a discount of one month, you may be eligible for a refund for two days after purchase. If however, you purchase a monthly subscription with a free trial, you will not be eligible for a refund.
Price Changes. We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of Kensica on behalf of Kensica and the Online and / or blended leading Brands after the changes have been made will constitute your acceptance of the changes.
If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by cancelling at any time. If you accept the new subscription, its terms and conditions with these Terms will apply for all future months.
Taxes. When you purchase any Online and / or blended leading Brands or other Service or product fromKensica on behalf of Kensica, you agree to pay not only the applicable fee, but also all applicable sales, use, value added, transaction taxes, or other government-required fees and charges that Kensica on behalf of Kensica determines it is required to collect (taxes). Please note that Kensica on behalf of Kensica will calculate the Estimated Taxes at checkout and that, upon confirmation, you may be responsible for a different total.
All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Kensica on behalf of Kensica
to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where GST / VAT collection is required, if any, GST/ VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Kensica on behalf of Kensica harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, GST/VAT, and any related penalties and/or interest.Credit Card Billing. Credit card payments are processed by our third-party payment processor(s).
By agreeing to this Terms of Use, you agree to be bound by Third Party Payment Processor(s) Terms of Service as applicable.Any breach of those terms will be treated as a breach of these Terms.
If you have selected a subscription-based enrollment or implemented an installment plan, your credit card will be automatically be charged monthly for the cost of the Online and / or blended leading Brands and any applicable taxes.
If you have selected a subscription-based enrollment or implemented an installment plan, you will be automatically charged to the Payment Method for the cost of the Online and / or blended leading Brands and any applicable taxes.
If any fee is not paid in a timely manner, or our processors are unable to process your transaction using the credit card information provided, we reserve the right to terminate your account or suspend or terminate your access to the Online and / or blended leading Brands as we deem appropriate.
If your payment details change, your card provider may provide us with updated card details and you agree to our collection of such details.We may use these new details in order to help prevent any interruption to the Services.
If you would like to use a different payment method or if there is a change in payment method, please visit your account settings to update your billing information.